Pipeline 2—Support, Development and FAQs
There is always support to be had for people who need help with any aspect of our Pipeline software. Try taking a look at the following sections:
Submitting Issues to the Issue Tracker
Reporting issues that you encounter is one of the simplest way to contribute to the Pipeline effort.
The Github project is the main issue tracker for the Pipeline 2 project. However, it is not the only place where you can find issues, as the Pipeline source code is distributed over several smaller sub-projects that each have their own issue tracker. If possible, use the individual trackers of the sub-projects for issues that clearly belong to a specific sub-project.
Before creating a new issue, you should check the existing issues to search for similar issues with related keywords.
Providing Error Logs for an Issue
For all new issues, we ask that users provide their error logs via GIST, a fast and simple file-sharing service for GitHub, for us to diagnose and fix the problem.
Finding your Log Files
If an error message was displayed when you tried to start DAISY Pipeline 2, the log files should have been automatically opened with File Explorer in a minimized window.
If the log files weren’t opened: open File Explorer, copy/paste %AppData%/DAISY Pipeline 2/log in the navigation bar, and press Enter.
Uploading your Log Files
- Create a GIST.
- Select all of your log files and drag them into the GIST.
- Submit the new GIST as a Secret GIST and provide the link to it in the appropriate section of your GitHub issue. Note: Do not paste the contents of your logs into the issue, as the issue will be much too long.